Appeals & Grievances

UCSF determines disability accommodations through an interactive process involving disability services professionals, appropriate members of the university community, and the individuals with disabilities themselves.

We recognize that there may be disagreement about the appropriateness of accommodations in any deliberative process and we acknowledge that even with the best efforts of everyone involved with your service delivery at UCSF, disagreements may occur. To this end, Student Disability Services (SDS) recommends a range of options to resolve concerns about accommodation and eligibility decisions, services received, treatment by University staff and faculty, and University policies related to students with disabilities.

Occasionally, a problem arises because of a misunderstanding or miscommunication and open communication can lead to a quick and effective solution. It is often best to discuss the issue with the person(s) most closely involved with the decision or incident first, and then go to the person's supervisor or department chair if a satisfactory resolution has not been provided. We strongly encourage you to let SDS know about any concerns as soon as possible so that we can work together to solve the problem as quickly as possible.

Throughout the resolution process, you may expect to be treated with respect, receive timely responses, not experience any form of retaliation, and have your concerns addressed in a confidential manner to the greatest extent possible. The University expects that you notify us of any concerns as soon as possible and give clear and detailed information, and be respectful of those people who are working with you. If you wish to know more about your rights as a disabled person under Federal and State law and University policy, SDS can refer you to the appropriate entity.

Disability-related law and University policy prohibit retaliation in any form against persons who file complaints.

Appeals & Grievances

An individual who believes they have been discriminated against on the basis of their disability is encouraged to work with UCSF to resolve their concerns. Students have many options to resolve issues using UCSF’s grievance process. While attempts at internal resolution are always recommended first, external means for resolving concerns are also available, and may be exercised at any time.

Steps for resolving appeals and grievances:

  1. Contact Director of Student Disability Services
    Tim Montgomery, (415) 476-6595
     
  2. Contact Assistant Vice Chancellor/Executive Director, Student Life
    Carol Takao, PhD, (415) 502-3233
     
  3. Contact Office of Prevention of Harassment and Discrimination (OPHD)
    [email protected], (415) 502-3400
    Conflict Resolution and Complaint Processing
     
  4. Seek resolution through the Office of Civil Rights of the Federal Department of Education
    Voice: (415) 486-5555, TTY: (877) 521-2172
    Email: [email protected]
     
  5. Seek resolution through private legal means

Discuss with the Office of the Ombuds, (415) 502-9600

UCSF developed this information in accordance with these references: Public Law 101-336; the Americans with Disabilities Act of 1990, as amended (ADA AA); Section 504 of the Rehabilitation Act of 1973; applicable regulations; and the University of California Policies Applying to Campus Activities, Organizations and Students, Section 140.00.